ONLINE PRODUCT LISTINGS AND ORDER PROCESSING

Please allow 24-48hrs for all online orders to be processed before shipping. Thank you for your patience. Prices and specifications of listed products and services are subject to change without notice.

SHIPPING

Preferred Carrier: United Parcel Service (UPS) is Ideal Race's standard carrier. Shipping, insurance and handling charges are added to the invoice and are the responsibility of the consumer. Expedited shipping services are available at additional cost.  The shipping charges indicated at “checkout” are based upon the actual weight or “DIM weight”, depending upon the size of the package.  Actual shipping charges may vary from the reference rates provided at checkout but will be specified on the Ideal Race invoice and confirmation email following submission of your order. UPS does not ship to PO Boxes. APO and other Military address’ may be declined. Please contact Ideal Race for further information.

Canadian Addresses: Applicable GST and PST fees and all other duties and taxes are not assessed by Ideal Race and are the sole responsibility of the customer upon entry into Canada. These fees are to be paid to UPS directly as a cash-on-delivery payment. International Canadian issued credit cards occasionally cannot be verified by address. These instances require a secondary form of payment. Please contact Ideal Race for further information.

 

Billing and Shipping Address:  The “ship to” address must match the “bill to” address. Ideal can only ship to the credit card’s billing address. Please be sure to notify your financial institution of your most up to date address. There are no exceptions made on this particular policy when paying via credit card. We offer many secondary payment methods which circumvent this requirement. Please contact Ideal Race for further information.

RETURN POLICY

Thank you for shopping at Ideal Race. We take great care to ensure our customers receive the proper products to suit their individual needs. For any number of reasons, a purchase may not meet those needs and may require an exchange or in some cases a refund. You are encouraged to contact an Ideal Race Representative prior to returning a product as you may find additional information about the product and related products helpful. We strive to ensure your satisfaction with every purchase. If you need to return a product, please carefully review our return policy below:
Returns are accepted within 30 days of the original purchase date.
All returned items must be in their original packaging and unused/undamaged condition.
Any missing or damaged items will be deducted from the return value.
Returns are subject to approval by Ideal Race.

 

 

Return Process: To submit a return login to your customer account on our website, choose the order or specific item from an order and submit a return request.
Fill out the return form found here and place it in the box with your return.

 

Return Shipping: Once you have completed the previous steps you can ship the Item back to us. Customers are responsible for return shipping.

Approval/RefundUpon receiving the returned item and verifying its condition, we will process your refund. Refunds will be issued minus a 20% restocking fee of the item's purchase price. If there are any concerns or issues we will reach out to you for further information.

ConfirmationYou will receive a confirmation email once your refund has been processed. Please note that it may take several business days for the refund to appear in your account, depending on your payment method.

 

Contact Us: We're here to help! If you have any questions or concerns about a return please don't hesitate to contact us at eric@idealrace.com. Be sure to include your order number in your email. For further information, contact Ideal Race by calling 334-750-8940, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. (CST).

 

 

 

Return Address:

IdealRace
2700 Sandhill Rd.
Auburn AL, 36830 

 

 

IDEAL RACE LIMITED WARRANTY OVERVIEW

 

IDEAL PRODUCT AND INSTALLATION LABOR

Ideal Race offers a limited warranty against defects in workmanship for all Ideal Race manufactured components as well as technician labor for installation or repair conducted at the Ideal Race facility in Auburn Al. Ideal's obligation under this warranty extends solely to the craftsmanship of labor or components manufactured by Ideal Race for a period of twelve months or 12,000 miles for the original purchaser.

Due to the variety of modifications and changes made to cars and/or engines that may affect the performance or durability of related components, Ideal's obligation under this warranty extends solely to the repair or replacement of parts manufactured by Ideal.

Ideal's obligation under this limited labor warranty extends solely to the labor required for the repair of components or systems deemed by Ideal Race to have been damaged as a result of an Ideal employee’s negligence during installation of those components, systems, or existing components and systems.

IDEAL RACE KITS

OEM or other aftermarket parts utilized within an Ideal Race kit may or may not be covered by the original manufacturer’s individual component warranty. Ideal Race offers no warranty expressed or implied for other manufacturer’s components within an Ideal Race kit.

 

YOUR EXISTING OEM VEHICLE WARRANTY, INSURANCE, AND EMISSIONS OBLIGATIONS 

A vehicle modified by the use of performance parts and tuning may not meet the legal requirements for use on public roads. Ideal Race makes no claims of compliance unless otherwise stated on a per-product basis. Use or installation of performance parts and tuning may adversely affect the drivability and reliability of your vehicle, and may also affect or eliminate your insurance coverage, factory warranty and new OEM part warranty. There is no stated or implied guarantee from Ideal of continued OEM vehicle warranty, insurance coverage, or emissions compliance, due to the stress placed on your vehicle by performance parts and our inability to monitor its use, tuning or modification.

 

OEM VEHICLE WARRANTY AND EMISSIONS

A vehicle modified by the use of performance parts and tuning may not meet the legal requirements for use on public roads. Ideal Race makes no claims of compliance unless otherwise stated on a per-product basis. Use or installation of performance parts and tuning may adversely affect the drivability and reliability of your vehicle, and may also affect or eliminate your insurance coverage, factory warranty and new OEM part warranty. There is no warranty stated or implied from Ideal or guarantee of OEM vehicle warranty, insurance, or emissions compliance, due to the stress placed on your vehicle by performance parts and our inability to monitor its use, tuning or modification.

 

 LIMITED IDEAL RACE AND LABOR WARRANTY

This limited warranty for the original purchaser applies to Ideal parts and begins on the invoice date of part purchase and ends twelve (12) months or 12,000 miles from that date, whichever occurs first. Due to the variety of modifications and changes made to cars and/or engines that may affect the performance or durability of related components, Ideal’s obligation under this warranty extends solely to the repair or replacement parts manufactured by Ideal.

This limited warranty for the original purchaser applies to Ideal’s labor and begins on the invoice date and ends twelve (12) months from that date, whichever occurs first. Ideal’s obligation under this limited labor warranty extends solely to the labor required for the repair of components or systems deemed by Ideal Race to have been damaged as a result of an Ideal employee’s negligence during installation of those components, systems, or existing components and systems.

All warranty returns must be pre-authorized by contacting Ideal at 334-750-8940. Parts deemed under warranty will be repaired or replaced by Ideal at no cost to the customer. Payment of the cost of labor related to said repair/replacement is at the sole discretion of Ideal and will only be covered by Ideal where the Ideal part or parts were originally installed or service was performed at the Ideal Race facility located at 2700 Sandhill Rd. Auburn AL, 36830. Labor/service performed at any other facility is at the sole discretion of that facility and is excluded from this warranty.

To file a warranty claim, Ideal or the authorized dealer must be notified and the vehicle and/or part must be brought to the attention of Ideal Race within seventy-two (72) hours of discovery of the defect. Shipping charges to and from Ideal are the responsibility of the customer.

To file a warranty claim, the part must be returned with proof of purchase, the customer name and address, type of car, year, odometer reading, and VIN number, the installation and removal date of the part, and the date the part was delivered. No claims will be considered without the aforementioned information and the original Ideal part. Return freight charges must be prepaid. Collect charged returns will not be accepted. All parts replaced under warranty will become the sole property of Ideal Race.

EXCLUSIONS

Parts showing evidence of misapplication, abuse, misuse, improper maintenance, neglect, alterations from their original configuration, or failure to follow installation instructions are expressly not covered by this warranty. Ideal reserves the right to make changes to products, or specifications at any time without obligation to modify earlier parts. No person, company, or other organization is authorized to assume for Ideal any warranty responsibility or make binding judgments regarding warranties of any parts, which from time to time may become subject of a warranty claim.

The Ideal Limited Product Warranty further excludes the following: Transportation and shipping charges, towing and rental car charges, damage to a component or assembly due to installation of replacement parts with specification(s) that differ in any material respect from the original vehicle manufacturer’s or Ideal parts, damage resulting from the modification of an Ideal part, damage resulting from the use of other manufacturer’s products in conjunction with Ideal’s products or systems, damage to clutch or transmission components, maintenance services and parts when replaced during maintenance such as spark plugs, lubricants, fluids, engine tune-up parts, replacement filters, coolant and refrigerant, mechanical adjustments or repairs which result from normal wear and tear, drive belts, light bulbs, damage due to the failure to perform maintenance services at the specified intervals or in accordance with the instructions in the owner’s manual from the original vehicle manufacturer or Ideal product instructions, damage attributed to negligence, improper installation, improper treatment contrary to the instructions in the owner’s manual from the original vehicle manufacturer or Ideal product instructions, damage resulting from improper or contaminated fuel, damage to a Ideal component as a result of a collision or repair, any vehicle/products operated and used in a competitive event, custom designed competition parts, incidental and /or consequential damages, including loss of time, inconvenience or loss of the use of the vehicle.

Ideal’s Limited Product Warranty applies only to the original purchaser.

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